There are some things that just always happen. These situations usually occur in a standard order everytime:

When dealing with the general public and repairing their computers there are certain things that I will call ‘givens’:

1. Yes you have a virus, yes your teenage son was surfing Porn.
2. Yes once I completely reload your machine all of your software and data will be gone.
3. If your machine connects to the internet in my office but not at your home the problem is not with your computer. (User error)
4. No we are unable to just glue the screen back together like you can a car windshield.

These are just a few of the things that I encounter. As I encounter other situations I will post here.